The incident was communicated on Thursday, and Dustin has responded by disconnecting parts of its IT environment. This action has led to a standstill in the company's e-commerce and logistics flows. The company is now working to restore operations.
Our highest priority is to minimize the impact on our customers, Dustin states in a message.
The work to restart the systems is being done in stages to ensure that no unauthorized parties still have access, and the company has informed relevant authorities about the intrusion.
Risk of personal data leak
Customers were informed via email during the day that their data may have been exposed. Currently, the company does not know exactly what the perpetrators behind the intrusion have accessed.
At present, we have no information on whether and which personal data has been compromised, the company states.
To get a clear picture of the events, analyses of servers and networks are now being carried out by external experts in cybersecurity and forensics who have been called in.
Dustin has also submitted a report to the Swedish Data Protection Authority, IMY, regarding the suspected personal data incident. The company urges its customers to wait and promises to revert if any specific actions are required from their side.
We sincerely apologize for this situation, the e-retailer writes to its customers.