The measure is being implemented at a time when the company's main competitor, Wildberries, has had at least seven of its logistics facilities destroyed or damaged by Ukrainian drones during July. While Wildberries recently chose to introduce a force majeure clause that leaves its sellers without financial compensation for destroyed inventory, Ozon is choosing a different path by offering extended but more expensive insurance coverage.
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For sellers who choose to activate the insurance, a cost per day based on the value of the goods will apply from July 28th. For customers who already have active insurance, the previous tariff will apply until August 26th, after which the new level will come into effect. The policy covers goods located in the company's warehouses, sorting centers, delivery points, and during transport.
The company explains the process in the event of an incident and states:
In an insurance situation, Ozon will compile a list of affected goods and collect the necessary documents for the insurance company. Based on this, the insurance company will calculate the damage and determine the amount of compensation.
Silence in the quarterly report
Despite the imminent threat, Ozon has chosen not to comment on the situation in its official financial communication. The company's latest quarterly report focused entirely on growth figures, with the e-commerce segment's gross merchandise value (GMV) increasing by 88 percent and operating profit (EBITDA) reaching over nine billion rubles. The report only mentioned the war indirectly in a legal disclaimer about general geopolitical risks and sanctions.
However, the stock market has reacted to the developments and Ozon's share price has been noted downwards. Although the company's own infrastructure has so far remained undamaged, there is concern among investors that their warehouses may also be identified as targets in the future.